For a while now we’ve been contemplating changing the way we calculate shipping costs for orders placed at PhotoBox. Like many online services, we charge different amounts depending on what you order, however we’ve felt that we haven’t been particularly good at communicating how we come to a particular price for shipping an order. This has also come though from feedback from you via our customer services team.
Our original philosophy was that since the Royal Mail basically charges by weight bands, so we would too. Unfortunately, this has always meant that it’s hard for you to understand just how we got to a price, which didn’t always obviously correlate with the number and type of items in your order.
So we’ve changed the whole model, hopefully for the better. After much debate, we’ve moved to a simple, quantity-based calculation, which you can see in detail on our Delivery Information & Prices page. It’s now much easier to understand (we think) just how shipping costs are calculated, and exactly how much adding an additional item to your basket will cost. Very soon, we’ll add a new service feature so that you can get a detailed calculation in the basket, as to exactly how shipping was calculated.
Let me know how this affects you. We’ve tried to impact as few orders as possible, but inevitably there will be some winners & losers as a result of the change. We honestly believe however that the change makes our service easier to understand and use; and I assure you we’re not making any more money in shipping charges overall as a result of these changes.
As always, feedback on this or any other topic is much appreciated.
Managing Director, PhotoBox