APRIL 18, 2008
Last week the winners of the World Retail Finalist 2008 awards, designed to recognise the most successful retailers of the last year, were announced during a gala dinner ceremony, hosted in Barcelona’s prestigious Palau Nacional.
PhotoBox was short-listed in the E-tailer of the Year category, but unfortunately we lost out to a rather well-known rival, Tesco.
‘Every little helps’ as they are so fond of saying and it obviously did when it came to judging the winner.
Still, it was good news to be short-listed for such a high profile award alongside just five other companies, including big names such as Argos and Littlewoods, even if it would have been great to win another award to add to our collection. With our new site due to launch shortly though, we might have better luck next year.
To keep you posted, further progress has been made on the new site and we’re now into the fine-tuning and testing phase. So those of you who expressed an interest in being the first to see the new site will be notified shortly.
Finally, thank you to everyone who filled in our recent survey on Swarowski PhotoBooks. Due to the positive feedback we received regarding this product, we will be launching a special-edition Swarowski crystal encrusted PhotoBook later in the year.
I look forward to hearing more of your comments.
Mark Chapman
Managing Director
‘Word from our Boss’ previous entries
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I’ve just ordered yet more 6*4 prints.
17 minutes later Photobox despatched.
This IS a record – Awesome!!!
I thought I would take advantage of your free 30 prints offer – submit MYNEWSITE at the appropriate time – before midnight on 22nd April. If I am not very much mistaken, and I looked intently, I don’t think there was an option for me to do this. If there was, it was not at all apparent.
My dealings with Photobox have been top notch – this is the first time I have had a moan.
Your comments please? Pete Hesketh
I, too, have my first moan – Photobox’s despatch and customer services appear to have deteriorated recently – ordering a large number of prints forces you to use their courier despatch which only delivers ‘next working day’ – presumably not a Saturday since I’ve had nothing today – so no pics until Monday. Post Office next day delivery, which I would have preferred, would have meant I had the pics when the postman delivered at 10.30 this morning. Customer services can’t or won’t respond to emails about this problem and it is impossible to get anyone to answer the phone. I am so disappointed that I am thinking seriously of leaving photobox and finding another, more flexible, online processor – any recommendations?
I have lots of moans with Photobox. They are aware of them. And I will be cancelling my account as soon as I’ve used up my print credits. Their service *was* good until a couple of years ago. Now, they don’t know the meaning of the word.
Up until the last 2 weeks my dealings with photobox have been first class.However in the last few weeks I have found the uploader freezing and I have had to re-boot my computer to clear it. This has happened on several occasions and on one occasion the site was blocked for 4 days. During this time I was trying to take advantage of the 2 for 1 photobox offer.
Mark
Please could you get the Picasa upload fixed. You provide great service and good prices but poor upload facilities. Using Picasa to upload to PhotoBox was a winning combination that I used to recommend to everyone. 4 weeks ago your customer support could “only suggest to find an alternative … until we can fix the problem.” When will you fix the problem?
Thanks
Tom
Well, I’m not a happy bunny and can’t understand what’s happening. This is the first email account I’ve registered with on your website a couple of years ago. I have stored many pictures here and I still have emails from you in my inbox to prove that this account exist. Now since you changed your website this email address is not recognised, therefore I can not access any of my pictures stored there. That’s a good couple of years’ memories. I would appreciate it if someone could look into this matter and come back to me. I have been your customer for many years. Always satisfied but not at the moment.
I hope someone will get back to me.
Many thanks
Zita
Overall my dealings with Photobox have been excellent however after a little toing and froing of emails I am yet to resolve an issue with dark prints. I have sent many emails but the problem has not yet been resolved totally. I have been given print credits but to be honest they are not a compensation if you know your pictures will come back too dark.
I have continued to use Photobox and have to say that recently the pictures have been back to the quality they once were but I would still like to know why they were dark in the first place. I have sent the problem images elsewhere and they have come back perfectly OK.
However I am in general satisfied with much of the work of Photobox, but please try not to leave issues unresolved.
Thanks
Gerard
I like the look of the new site and the layout.
There’s one feature that’s gone that was really helpful – I tend to take photos in a mix of formats – so after my recent trip to Brazil, I uploaded all 300 photos, and ordered them in 6×4 size, and on the old site, I would have gone through my basket and “ticked” the ones that needed to be 6×4.5 and changed them all to 6×4.5 in one simple action. On the new site, I can’t find how to select multiple items from within the basket – so I have to go through each photo in turn, which is painfully slow – it takes at least a minute each time, reloading the entire basket. Surely there’s a better way?!!
But otherwise, good work on the site.
why oh why have you removed the ability to order copy of prints on CD. I used this with every order in the past to ensure I had a physical back-up. I have asked support numerous times and it seems I have been strung along with story that facility is only off for short while – no sign of CD anywhere now.
I am going to have to search for another on-line provider and move all my images.
Shame.
Brian
Why is my account no longer recognised ?????
What a load of frustrating rubbish…………please sort it out
Dear Mark,
I have been a Photobox customer since 2002, ordering thousands of prints and being happy with the service and quality. The old site was just fine.
Obviously you have made a huge mistake in forcing me and other customers to migrate to the new site, which is not ready. I have 568 images in the basket but I won’t be ordering any, because the new site is unusable for me.
And I see no evidence that anything at all is being done to fix the new site. No responses to blogs, no word from you for the past 2 weeks, no list of known bugs, nothing.
But there is something you can do to rescue the situation. That is, provide the choice to log-in to the old site. I’m sure your people will have retained all my information and images on the old site. Also I would have my old orders available, and my complete order history (both lost in the new site). I’m willing to upload my two new albums again, that doesn’t take long.
It is up to you.
Yours sincerely,
Christopher van Essen
Why have you changed the last page of the photo book? Surely I should have the choice of what goes on the last page and not be forced into an image the size that you specify – please change it back and let me decide how the final page looks – and while you are at it take your logo off please.